For all return requests, please read this page carefully.
Regarding orders placed on the website
A sizing issue or a matter of taste? If a product does not suit you or does not meet your expectations, you can request a return within 14 calendar days of receiving your order.
As our stock is limited, returned products are not exchanged but only refunded.
Upon receipt of returned products, they are inspected by our logistics department before a refund is issued. For the refund to be validated, the products must meet the following conditions:
- The item must be returned in its original packaging.
- The item must be returned in its original condition, with all its accessories; it must not have been worn.
- The seal must be intact and still attached.
- In the case of shoes (especially high heels), the sole must be in the same condition as when received. We advise you to try on shoes only on soft surfaces (carpet, rug…).
Only a return that respects these conditions can result in a full refund. In other cases, please contact us to find the best solution together. An order refused for non-payment of customs fees will not be refunded.
Return shipping costs are your responsibility, and you are free to choose the carrier. We recommend tracked shipping and, depending on the product's value, insurance covering any risk of loss or theft.
We reserve the right to refuse any return or refund request deemed abusive, particularly in cases of repeated, unjustified, or non-compliant returns with our general terms and conditions of sale.
In the event of clear abuse of the right of withdrawal or excessive use of the return service, the company reserves the right to suspend access to the service or refuse any future order.
ORMAIN does not accept returns of products that appear to have been worn or damaged; this also includes damage resulting from poor packaging of returned products.
The purchase of the authentication service is firm and final. This service being a personalized intangible service, it is non-exchangeable and non-refundable, in accordance with article L221-28 of the Consumer Code.
No refund or credit can be granted, even in case of cancellation or non-use of the service after its order.
How to return a package?
1. The request
Log in to your customer account (under "Orders") to submit your return request. Once your return request is approved, a confirmation email will be sent to you.
2. Shipping
Return shipping costs are your responsibility. You can choose the carrier of your choice, as well as insurance to cover the risks of loss or theft of packages.
3. Refund
Upon receipt of the package, we will examine the returned items. If all return conditions are met, we will refund you (excluding shipping costs) via the same payment method used during the order within 14 calendar days.
Regarding purchases made in our showroom
Purchases made in our showroom are neither exchangeable nor refundable. However, please do not hesitate to contact our sales team to find a solution, if possible.